Customer support
Answer common product and billing questions from your help center, and route anything sensitive to the right team with context attached.
Capability
Conversations that resolve, not just reply.
We build chatbots and in-product assistants that answer from your own content, take the next step when they can and pass a conversation to a person when they should.
Overview
A chatbot is a product, not a widget.
Anyone can bolt a chat box onto a website. A useful assistant is harder: it needs your content, a clear sense of what it should not answer, a route to a human and a way to improve after launch. Those are the parts we build with care. We treat the launch as the beginning of the work, not the end.
We start from the conversations you already have, in support tickets, sales emails and help pages. From there we design the assistant's scope, its tone and its handoff rules, then test it against real questions before anyone outside your team sees it. The goal is not a clever demo. It is a conversation that ends with the customer's problem solved.
Answers from your content
The assistant replies from your help center, policies and product documentation, with links to the source when it helps.
Clear scope and refusals
It knows what it is for and says so plainly when a question falls outside, instead of inventing an answer.
Handoff that works
Escalation passes the conversation, the history and a short summary to a person, so the customer does not repeat themselves.
Inside your product
Embedded assistants that can read the current screen, call your APIs and help the user finish the task they started.
Tone you approve
We draft the voice and the restricted topics with you, then review transcripts together before launch and after.
Measured after launch
Conversation logs, deflection and escalation rates and a review loop, so the assistant improves with real use.
Use cases
What a good assistant handles
Start with the conversations that are frequent, repetitive and already answered somewhere in writing.
Sales qualification
Ask the questions your team would ask, capture the details that matter and book a call when the fit looks right.
Internal help desk
Handle IT, HR and facilities requests from employees, with links to policy and a clean handoff to the owning team.
In-app guidance
Help users find features and complete tasks inside your product, calling your own APIs when an action is needed.
How we work
From first transcript to a live assistant.
Discover
We read real conversations with your support team, list the questions that repeat and agree which ones the assistant should own.
Design
We write the assistant's scope, tone and handoff rules, then prototype the flow with your content before building.
Build
We connect the assistant to your sources and systems, then test it against a set of real questions with your team.
Support
We review live transcripts with you, fix weak answers and update content as your product and policies change over time.
FAQ
Common questions.
Can the chatbot hand off to a human?
Yes. We design the escalation rules with you and pass the full conversation, plus a short summary, to the right person or queue.
Will it answer questions it should not?
It is scoped to your content and instructed to decline outside topics. We test refusals as carefully as answers.
Where does the chat live?
On your website, inside your product, in a messaging channel or all three. The same content and rules can serve each surface.
How do we improve it over time?
We review real transcripts, look for questions the assistant handled badly and fix the content or the rules behind them.
Next step
Start the conversation
Want to see what your support inbox could handle?
Share a sample of real questions and we will show you where an assistant would help, and where it would only add noise.